Return and Refund Policy

Thank you for shopping at utires.shop. We value your satisfaction and want to ensure that your experience with us is enjoyable and hassle-free. If for any reason, you are not completely satisfied with your purchase, we offer a transparent returns and refund policy outlined below:

Return:

1. Eligibility:
1.1 To be eligible for a refund, please ensure that:
– Request a return within 30 days from the date of purchase.
– Product is unused, still in original box.
– The product does not have any damage, stains or signs of wear.
1.2 Refund process:
– Please contact our customer support team to initiate the return process. Provide your order number, the item(s) you want to return, and the reason for return.
– Our customer support team will guide you through the return process and provide you with return authorization.
– Securely package the item(s) and include all original packaging and accessories.
– Send the item(s) back to us using a trackable shipping method. Return shipping costs are the customer’s responsibility.
– Once we receive the returned item(s) and verify their condition, we will process your refund.

Refund:

2. Refund process:
Once your returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed according to the original payment method used to make the purchase.
– Depending on your financial institution, it may take additional time for the refund to reflect in your account. About 10 days.

Damaged or defective items:

In the rare event that you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving your order. We will work with you to resolve the issue promptly, through a replacement or refund.

Contact us:

If you have any questions or concerns about our returns and refunds policy, please contact our customer support team. We are here to support you and provide further clarification.

Please note that utires.shop reserves the right to modify this Returns and Refunds Policy at any time without prior notice. We encourage you to periodically review this page for any updates.