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FAQ (Frequently Asked Questions)
Welcome to the FAQ page of utires.shop. Here, we have compiled a list of commonly asked questions to provide you with quick answers and assistance. If you have any additional inquiries or need further support, please don’t hesitate to contact our customer support team.
Q: How can I place an order?
A: Placing an order is easy! Simply browse our website, select the desired carpet(s), add them to your cart, and proceed to the checkout page. Follow the prompts to enter your shipping information and complete the payment process.
Q: What payment methods do you accept?
A: We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. Choose the method that is most convenient for you during the checkout process.
Q: What are the shipping options and costs?
A: We offer different shipping options to accommodate your needs. Shipping costs and delivery times may vary depending on the destination and the size of the carpet. You can find detailed information about shipping options and costs during the checkout process or on our Shipping page.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to many countries. However, please note that additional customs duties, taxes, and fees may apply, which are the responsibility of the customer. We recommend checking with your local customs office for more information.
Q: How can I track my order?
A: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment. Simply click on the tracking link provided or visit the carrier’s website and enter the tracking number to track your package.
Q: What is your return and refund policy?
A: We have a dedicated Return and Refund policy in place. Please refer to our Return and Refund page for detailed information about our policy, eligibility criteria, and the return process.
Q: Can I cancel or modify my order?
A: We strive to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact our customer support team as soon as possible. While we cannot guarantee that changes can be made once an order is placed, we will do our best to assist you.
Q: Are the colors of the carpets accurate on the website?
A: We make every effort to display our carpets as accurately as possible. However, please note that colors may vary slightly due to factors such as screen settings and lighting conditions. We recommend referring to the product descriptions and images to get the best understanding of the carpet’s color and appearance.
Q: Do you offer custom sizes or designs?
A: At the moment, we do not offer custom sizes or designs. However, we have a wide selection of carpets in various sizes and styles to accommodate your needs and preferences.
Q: How can I contact your customer support team?
A: If you have any questions, concerns, or require further assistance, please don’t hesitate to contact our customer support team. You can reach us by email [email protected]. Our dedicated team is ready to help you with any inquiries you may have.
Contacting Hours:
Mon-Fri: 8:00 am – 5:00 pm
Phone number: +1 205-779-0940
Address Bussiness: 4324 Sunbelt Dr, Addison, TX 75001, USA
Email: [email protected]